A: You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folders or contact us by email at service.pps@alpha-ess.com. You can also view tracking numbers once your order has shipped by logging into your customer account.

A: 1. Please feel free to contact us via service.pps@alpha-ess.com. We will provide the after-sale service for you within 24 hours.

2. As part of our RMA process, we will need some info to process your return and replacement:

  • Order number:
  • Shipping address:
  • Serial number: 

Thank you in advance.


A: Please note that the total output of AP1000 is 1000W, which means it can power any devices under 1000W. 

A: Yes, AP1000 supports pass-through charging. 

A: No, the AP1000 can't be used as UPS, you need to press the power button to turn on the AC/USB /DC output, so it can't be turned on and off automatically. 

A: Working time =1036Wh* 0.9 / operating power of your device. 

A: All AlphaESS power stations have a built-in MPPT controller. 

A: Check if the LCD Battery Display shows the input watts. 

A: Yes, you can keep the battery plugged in to charge. 

A: Yes, the AP1000 is safe to use indoors. 

A: When the power station is charged at low power, the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the trickle charging stage with a lower charging rate, which can protect the battery from high current impact to damage the internal structure so that the charging speed will slow down. 

A: All output ports of AlphaESS power stations are regulated. The voltage won't change when the battery power decreases. 

A: No, the batteries inside of AlphaESS power station are not replaceable. 


Email us at contact@alphaesslife.com and we will get back to you within 1-2 business days.

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